Returns

Returns

Our returns policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-stock items that are ordered in on customer receipt, are non-returnable or refundable.

Any items that are sent direct from the manufactuer may be subject to a re-stocking fee of up to 15%. 

Any postage charges are non-refundable and will be deducted from your refund total.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: - Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

- Any item that is returned more than 14 days after delivery (subject to management approval).

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days (this will vary depending on your bank).

 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@allied-drinks.co.uk

 

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be returned of refunded.

 

Exchanges/Replacements

We only replace items if they are defective or damaged. In order to exchange your defective or damaged item, we require photographic evidence of the defective/damage to the item, along with photographic evidence of the packaging, internal and external.

Please email sales@allied-drinks.co.uk will the relevant details and a member of the team will be in touch. If photographic evidence is not provided, we reserve the right to refuse a replacment, as proof is required.

 

Shipping

To return your product, you should mail your product to: Allied Drinks Systems Ltd, Unit 7, Harvington Business Park, Brampton Road, Eastbourne, BN22 9BN, United Kingdom.

 You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, if we have arranged a collection on your behalf.

 Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 We recommend you use a trackable shipping service when returning items.